![]() ![]() ![]() I’m sorry that the air conditioning did not work during your stay. Here’s the response from a “support ambassador” named Jess: Will the Airbnb refund policy save the day?Īt first, Airbnb seemed sympathetic. “The apartment was over 80 degrees and humid, which made sleeping or spending any time there intensely uncomfortable,” he says. Seaman’s family suffered for the next three nights. The host agreed to send a technician to the apartment to look at the unit, but he never showed up. “It took 18 hours to receive a response,” he recalls. Get insurance for your next trip at VisitorsCoverage. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. What is Airbnb’s refund policy for guests? Can you get a refund from Airbnb or another vacation rental platform if your air conditioner isn’t working? What about other amenities? What’s the best way to handle a problem like this, and what is Airbnb’s responsibility when a host fails to provide an amenity?įirst, let’s see what happened in Seaman’s steamy rental. Seaman’s case raises all kinds of questions. He wants a refund of the $480 he had to pay for the apartment. “My host failed to provide a listed amenity,” he says. When he turned to Airbnb for help, he says the vacation rental platform also blew him off. He asked the host to fix the AC, but the host dismissed him. There was an air conditioning unit in the wall, but it didn’t work. wouldn’t offer a working AC?īut when he arrived on a blazing hot June day, his bedroom felt like the inside of an Istanbul steam bath. ![]() Nor did he bother to check if the apartment had air conditioning. this summer, he didn’t review Airbnb’s refund policy for guests. ![]() Before Dan Seaman moved into his rental apartment in Washington D.C. ![]()
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